1. Agreement to Terms
This User Agreement ("Agreement") constitutes a legally binding agreement between you ("User",
"Client", or "you") and Summit Trade & Supply Co. Ltd ("STS"). By using our website, services, or
engaging with us, you agree to comply with and be bound by this Agreement.
2. Scope of Services
2.1 Digital Solutions
- Custom website and web application development
- System integration and API development
- Technical consulting and support
- Ongoing maintenance and updates (as contracted)
2.2 Medical & Health
Services
- Health consultancy and advisory services
- Medical services coordination
- Medical supply logistics
- Occupational health support
2.3 Logistics & Trade
- Import and export facilitation
- Trade brokerage services
- Supply chain coordination
- Documentation and compliance support
3. Client Responsibilities
As a client, you agree to:
- Provide accurate, complete, and timely information
- Respond to requests for information within reasonable timeframes
- Review and approve deliverables in a timely manner
- Make payments according to agreed terms
- Comply with all applicable laws and regulations
- Maintain confidentiality of proprietary information
- Not misuse or reverse-engineer delivered solutions
4. Project Workflow
4.1 Consultation
Initial consultation to understand requirements, scope, and feasibility.
4.2 Proposal &
Agreement
Detailed proposal including scope, timeline, deliverables, and pricing. Work begins upon signed
agreement and deposit payment.
4.3
Development/Execution
Regular updates and milestone reviews. Client feedback and approvals at designated checkpoints.
4.4 Delivery & Support
Final delivery upon completion and payment. Post-delivery support as specified in agreement.
5. Payment Terms
- Deposits: Typically 30-50% upfront for project initiation
- Milestone Payments: As specified in project agreement
- Final Payment: Due upon project completion and before final delivery
- Late Payments: May incur 2% monthly interest
- Refunds: As specified in individual service agreements
6. Intellectual Property
6.1 Client-Provided
Materials
You retain ownership of all materials provided to STS. You grant STS a license to use these materials
solely for delivering contracted services.
6.2 STS-Created
Deliverables
Upon full payment, ownership of custom deliverables transfers to you. STS retains the right to:
- Use work for portfolio and marketing purposes
- Reuse general methodologies and frameworks
- Retain copies for archival purposes
6.3 Third-Party
Components
Third-party software, libraries, or services remain property of their respective owners and are
subject to their licenses.
7. Confidentiality
Both parties agree to:
- Keep confidential information strictly private
- Use confidential information only for the intended purpose
- Not disclose confidential information to third parties without consent
- Return or destroy confidential information upon request
This obligation survives termination of the agreement.
8. Warranties and Representations
8.1 STS Warranties
STS warrants that:
- Services will be performed with professional skill and care
- Deliverables will substantially conform to agreed specifications
- We have the right to provide the contracted services
- Services will not infringe third-party intellectual property rights
8.2 Client Warranties
You warrant that:
- You have authority to enter into this agreement
- Provided materials do not infringe third-party rights
- Information provided is accurate and complete
- You will comply with all applicable laws
9. Limitation of Liability
STS's total liability shall not exceed the total amount paid for the specific service. We are not
liable for:
- Indirect, consequential, or punitive damages
- Loss of profits, data, or business opportunities
- Third-party claims or actions
- Delays caused by client or circumstances beyond our control
10. Indemnification
You agree to indemnify and hold STS harmless from claims arising from:
- Your use of delivered services or products
- Your breach of this agreement
- Your violation of applicable laws
- Infringement claims related to your provided materials
11. Termination
11.1 Termination for
Convenience
Either party may terminate with 30 days written notice. Client remains liable for work completed and
costs incurred.
11.2 Termination for
Cause
Either party may terminate immediately if the other party:
- Materially breaches this agreement
- Becomes insolvent or bankrupt
- Engages in illegal activities
12. Dispute Resolution
In the event of disputes:
- Negotiation: Parties will first attempt good-faith negotiation
- Mediation: If negotiation fails, parties agree to mediation
- Arbitration: Unresolved disputes will be settled by binding arbitration in
Dubai, UAE
- Governing Law: UAE law governs this agreement
13. Force Majeure
Neither party is liable for delays or failures due to circumstances beyond reasonable control,
including natural disasters, war, pandemic, government actions, or infrastructure failures.
14. Modifications
STS may modify this Agreement with 30 days notice. Continued use of services after modifications
constitutes acceptance. Material changes will be communicated via email.
15. Entire Agreement
This Agreement, together with any specific service agreements, constitutes the entire agreement
between parties and supersedes all prior agreements or understandings.
16. Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and
effect.
17. Contact Information
For questions about this User Agreement:
Email: info@sumts.com
Location: UAE & Sudan
